Terms of service

DRAFT – to be reviewed. This is placeholder text only and is not legal advice. It must be reviewed by a qualified professional before the site goes live.

1. About these terms

These terms apply to website and social media services provided by Shift IT Solutions (ABN 12 649 325 833) (“we”, “us”) to you, the client. By accepting a quote or signing up to a plan, you agree to these terms.

2. Plans and minimum term

• All website and social media plans have a 12-month minimum term, starting on the date your website goes live or your first social media post is published.
• After the minimum term, your plan continues month to month until either party gives 30 days’ written notice.
• Monthly fees are shown on our pricing page and in your quote. All prices exclude GST, which is added to each invoice.

3. Price changes

• We may change our prices by giving you at least 14 days’ written notice. A price change will not take effect during your current 12-month minimum term.
• Founding clients: if you are one of our first 3 clients and accepted the founding offer, your monthly price for that plan will not increase for as long as your plan stays active without a break. The founding price does not carry over if you cancel and later re-join, or move to a different plan.

4. Early exit fees

If you cancel before the end of your 12-month minimum term, an early exit fee applies. The fee is the monthly fees remaining in your minimum term. For example, if you cancel after 8 months, the fee is 4 months’ fees.

5. Payments

• Invoices are issued monthly in advance and are payable by direct deposit (bank transfer) within 7 days.
• If a payment is more than 14 days overdue, we may pause your services until it is paid.

6. Your domain and accounts

• Your domain name is registered in your name and belongs to you.
• Your social media and Google accounts stay in your name. We access them using partner or manager access, not your passwords.
• If you leave, once any outstanding fees are paid we will point your domain wherever you like and give you a copy of your website’s text and images.

7. Edits and changes

• Your plan includes a set number of small edits each month (2 on Essentials, 4 on Growth). Unused edits do not roll over.
• Larger changes, such as new pages or features, are quoted before any work starts.

8. Content

• You are responsible for making sure any content you give us (photos, logos, text) is yours to use.
• Free homepage mockups remain our property until you sign up to a plan.

9. Social media plans

• On Social Starter, you supply the photos and videos. On Social Done-For-You, we arrange shoots at times agreed with you within Wollongong and the Illawarra. Travel outside this area may be quoted separately.
• We schedule posts on your behalf. We do not guarantee any number of followers, likes, enquiries or sales.

10. Liability

[LIABILITY_CLAUSE – to be written by a legal professional, including Australian Consumer Law wording.]

11. Contact

Questions about these terms? Contact us at hello@shiftit-solutions.com.au or 0423 561 161.